Refund policy

At Zunrano, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy explains how returns and refunds are handled.

Returns

  • Customers may request a return within 7 days of receiving the order

  • To be eligible for a return, items must be:

    • Unused

    • In their original packaging

    • In the same condition as received

    • Complete with all accessories and parts

  • Returns requested after the 7-day period will not be accepted

Return Process

To initiate a return, please contact us at:
Email: support@Zunrano.shop

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide instructions for returning the item.

Return Shipping

  • Customers are responsible for ensuring items are securely packaged for return

  • We recommend using a tracked shipping service

  • Return shipping costs may be covered if the item is defective, damaged, or incorrect

  • In other cases, return shipping costs may be the responsibility of the customer

Inspection and Approval

All returned items will be inspected upon arrival. We reserve the right to:

  • Approve or reject the return based on its condition

  • Issue a partial refund if the item is not returned in its original condition

Refunds

  • Once approved, refunds will be processed within 10 business days

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us at support@Donnalun.site

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will offer:

  • A replacement

  • A full refund

  • Or another suitable solution

Non-Returnable Items

We do not accept returns for:

  • Items that have been used or assembled

  • Items not in original packaging

  • Items returned after 7 days

Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Once dispatched, orders must follow the return procedure.

Contact Information

Email: support@Zunrano.shop
Phone: +44 7413 456745
Address: 30 Dulas Avenue, Kinmel Bay, Rhyl LL18 5LB, United Kingdom